New £430m contract - Outsourcing plans for UK retailer - view original
Serco Group PLC | Reg No. 02048608 | SIC Code 7415 | HQ South East | Tel 01256 745900 | Turnover £4,326.7m | Employees 58799 | Locations 2 | 153 Company Alerts
International service company Serco, based in Hook in Hampshire, has produced a contract which will involve contact centres being outsourced in a £430m deal. The Business Process Oursourcing (BPO) contract has been made to improve efficiency of customer contact services for Shop Direct Group, a UK retail company. Christopher Hyman is Chief Executive of the Serco Group.
16 May 2012
Creating 80 jobs - call centre expansion - seeking telesales staff - view original
BT Group PLC | Reg No. 04190816 | SIC Code 6420 | HQ London | Tel 0207 356 5000 | Turnover £20,076.0m | Employees 93 | Locations 1 | 45 Company Alerts | 602 Subsidiary Alerts
Job Gains / Losses: 80 Jobs Gained Call Centres: 80 Jobs Gained North East: 80 Jobs Gained IT Software & Services: 80 Jobs Gained
Telecoms firm BT is strengthening its telesales operation at its South Tyneside call centre. It is recruiting up to 80 new employees, increasing headcount to 700 at the £10.5m business centre. The new recruits will sell BT products and services to new and existing customers. 2011 turnover £20bn.
15 May 2012
Company acquired - 200 new Welsh jobs - view original
Veraco Limited | Reg No. 07050633 | SIC Code 6420 | HQ Wales | Turnover £5.7m | Locations 1
Job Gains / Losses: 200 Jobs Gained Wales: 200 Jobs Gained Support Services: 200 Jobs Gained
Veraco has been acquired by The Save Britain Money Group, safeguarding 150 call centre jobs. Veraco operates call centres in Swansea and Cardiff. it expects to create 200 new jobs in Cardiff by autumn 2012.
15 May 2012
Business expansion - 45 jobs created - view original
Respondez | HQ North East | Tel 01429 241400 | Turnover £0.0m | Locations 1 | 2 Company Alerts
Job Gains / Losses: 45 Jobs Gained North East: 45 Jobs Gained Support Services: 45 Jobs Gained
Contact centre Respondez is creating 45 jobs due to increased demand for its services. The company employs 250 people in Hartlepool, County Durham. It is the UK arm of Indian giant Spanco.
14 May 2012
Closing call centres - jobs at risk - ecommerce expansion - Serco appointed
11 May 2012
600 jobs lost - call centre closure
10 May 2012
Contract with Ideal Shopping Secured - Contact centre services for all UK customers - 40 New Jobs
10 May 2012
Partnership with Cloud9 - cloud contact centre service development
10 May 2012
New call centre service launched - MD appointed
09 May 2012
Outsourcing customer services - ongoing business growth - new call centre faciliites
09 May 2012
Wins Call Centre Management Association Award - accolade for customer service
Identifying, indexing and delivering breaking news for the private and public sectors about changes to the physical presence of organisations such as the offices, factories, outlets, centres, storage & distribution facilities and other premises from which activities are conducted. The key topics monitored include relocation initiatives, new openings, refurbishment, planning topics generally, expansions, developments, closures cutbacks , renovation, capital investment and redevelopment projects. This information is continuously updated and provides a constant feed of business opportunities and intelligence for specific markets and the economy generally.