The Institute of Fundraising has created 7 new jobs as part of a restructure to focus on policy and research. The increase will take the total staff to 46. An increase in demand for training has prompted the company to put on more training and events. Peter Lewis is the chief executiv and Simon Morrison is director of marketing and communications.

International service company Serco, based in Hook in Hampshire, has produced a contract which will involve contact centres being outsourced in a £430m deal. The Business Process Oursourcing (BPO) contract has been made to improve efficiency of customer contact services for Shop Direct Group, a UK retail company. Christopher Hyman is Chief Executive of the Serco Group.

JPMorgan Chase is forming a dedicated team of senior executives to oversee the firmwide response to the recent losses in the Chief Investment Office. It will be lead by Mike Cavanagh, CEO of the Treasury & Securities Services group. Ina Drew, Chief Investment Officer, is to retire from the firm and will be succeeded by Matt Zames.

Outsourcing company Serco has secured contracts worth a combined £4bn in 2012, including £300m of IT contracts. New business has been gained with a variety of organisations including the NHS, Shop Direct and the State Bank of India. The ongoing growth of the company has the potential to create jobs. 2010 turnover £4.3bn, 58,799 employees.