Alert Data News | Business | Companies | UK | Call Centres

Daisy Group

Mon, 21 May 2012 08:37:38 +0100

80 jobs created - contact centre expansion - business growth
Communications firm Daisy has created 80 new jobs at its call centre in Nelson, Lancashire. The centre is to become an all day operation following a period of business growth. Approximately 700 people are already employed at the Nelson call centre as part of a nationwide team of 1,500. 2011 turnover £266.3m.

Serco Group PLC

Fri, 18 May 2012 09:19:28 +0100

New £430m contract - Outsourcing plans for UK retailer
International service company Serco, based in Hook in Hampshire, has produced a contract which will involve contact centres being outsourced in a £430m deal. The Business Process Oursourcing (BPO) contract has been made to improve efficiency of customer contact services for Shop Direct Group, a UK retail company. Christopher Hyman is Chief Executive of the Serco Group.

BT Group PLC

Wed, 16 May 2012 08:11:47 +0100

Creating 80 jobs - call centre expansion - seeking telesales staff
Telecoms firm BT is strengthening its telesales operation at its South Tyneside call centre. It is recruiting up to 80 new employees, increasing headcount to 700 at the £10.5m business centre. The new recruits will sell BT products and services to new and existing customers. 2011 turnover £20bn.

Veraco Limited

Tue, 15 May 2012 08:39:40 +0100

Company acquired - 200 new Welsh jobs
Veraco has been acquired by The Save Britain Money Group, safeguarding 150 call centre jobs. Veraco operates call centres in Swansea and Cardiff. it expects to create 200 new jobs in Cardiff by autumn 2012.

Respondez

Tue, 15 May 2012 08:05:44 +0100

Business expansion - 45 jobs created
Contact centre Respondez is creating 45 jobs due to increased demand for its services. The company employs 250 people in Hartlepool, County Durham. It is the UK arm of Indian giant Spanco.

Shop Direct Group

Mon, 14 May 2012 08:04:11 +0100

Closing call centres - jobs at risk - ecommerce expansion - Serco appointed
Home shopping retailer Shop Direct is planning to close call centres in Preston and Worcester, putting jobs at risk. It has appointed Serco to deliver its customer contact programme and will invest in new technology. Calls to contact centres have fallen, while online sales have grown to account for 75% of total sales. 1,800 employees will tranfer to Serco, which will move some work overseas.

Shop Direct Group

Fri, 11 May 2012 08:26:56 +0100

600 jobs lost - call centre closure
Shop Direct is to close its call centre in Preston, which employs 600 people. Serco will take over the call centre operation. Although some staff will be transferred to Serco, some of the call centre operations will be moved overseas.

Serco Group PLC

Thu, 10 May 2012 08:33:03 +0100

Contract with Ideal Shopping Secured - Contact centre services for all UK customers - 40 New Jobs
International service company Secro has signed a new 5 year contract with Ideal Shopping, valued at 17m. The contract will employ 160 people with existing members of staff in Peterborough transferring to Serco. As well as protecting the existing jobs, 40 new jobs will be brought into the city within the first 12 months. Jerry Benson is Managing Director

Intelecom Uk Limited

Thu, 10 May 2012 08:16:29 +0100

Partnership with Cloud9 - cloud contact centre service development
Intelecom, a provider of cloud-based contact centre solutions, has entered into a partnership with Cloud9 Business Analytics Ltd as part of its ongoing business development strategy. The partnership will provide Intelecom customers with a fully integrated and secure call recording service. 2010 turnover 1.36m.

LeanCall Ltd

Thu, 10 May 2012 08:13:06 +0100

New call centre service launched - MD appointed
LeanCall, a new pay-as-you-go call centre service for small businesses has been launched by Manchester digital marketing agency PushON and cloud computing specialist Bashton. Sam Bashton will be managing director of the new enterprise, which is expected to create jobs as business grows.