Headquarters & Premises - Call Centres |
| Gain | Loss | Date | Headline | Summary | Organisation | Turnover | Profit | Employees | Locations |
|---|
| | 18 May 2012 | New £430m contract - Outsourcing plans for UK retailer | International service company Serco, based in Hook in Hampshire, has produced a contract which will involve contact centres being outsourced in a £430m deal. The Business Process Oursourcing (BPO) contract has been made to improve efficiency of customer contact services for Shop Direct Group, a UK retail company. Christopher Hyman is Chief Executive of the Serco Group. | | £4,327m | £241m | 58,799 | 2 |
| | 21 May 2012 | New base for advice bureau | The Chelmsford branch has opened in the building on the corner of Duke Street and Coval Lane, after more than 300,000 was spent modernising it. | | | | | |
| | 21 May 2012 | Intelecom delivers contact centre solution in the cloud to Dominos Pizza | Central to operations at Dominos Pizza is its IT helpdesk service that underlines the companys commitment to innovation. The helpdesk includes a hosted contact centre based on the latest Connect technology from Intelecom. | | | | | |
| | 21 May 2012 | ICMI announces global call centre of the year | Allianz Global (small-to-medium call centre) and UPMC Health Plan (large call centre) picked up the Global Call Center of the Year gold awards. | | | | | |
| | 21 May 2012 | Diamond Insurance bad call centre performance | Staff at insurance company Diamond Insurances call centre are in line for extra training due to bad call centre performance. | | | | | |
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